The best service is no service how to liberate your customers from customer service, keep them happy and control costs
Price, Bill 1950-
The best service is no service how to liberate your customers from customer service, keep them happy and control costs Bill Price, David Jaffe - San Francisco, CA Jossey-Bass 2008 - xvii, 312p. ill. 24cm
9780470189085 RM 78.14
Customer satisfication
Customer services--management
Service industries--Customer services
Service industries--Management
The best service is no service how to liberate your customers from customer service, keep them happy and control costs Bill Price, David Jaffe - San Francisco, CA Jossey-Bass 2008 - xvii, 312p. ill. 24cm
9780470189085 RM 78.14
Customer satisfication
Customer services--management
Service industries--Customer services
Service industries--Management